Shipping Information at truckpartsdirect.shop
We are dedicated to delivering a smooth and dependable shipping experience for you. Take a look at our shipping rates and delivery estimates below.
1. Shipping Rates
We’re pleased to offer Free Worldwide Shipping on all orders. There’s no minimum purchase necessary.
2. Order Processing Time
Processing Time: All orders are generally processed and readied for shipment within 1 – 3 business days.
Business Days: Our warehouse is operational from Monday through Friday. Orders placed on weekends or holidays will start processing on the next business day.
Peak Seasons: During holidays or major sales, processing times might be slightly extended.
3. Delivery Estimates
Once shipped, packages usually arrive within 1 – 15 business days. Note: These are estimates given by our carriers. truckpartsdirect.shop isn’t responsible for delays caused by weather or customs hold-ups.
4. Order Tracking
Once your order ships, you’ll get an email with your tracking number. If you haven’t received tracking info within 5 business days, reach out to us at support@truckpartsdirect.shop.
5. Customs, Duties, and Taxes
International shipments may be subject to import duties or taxes. The recipient is solely accountable for these charges. Check with your local customs office for details.
6. Shipping Address Accuracy
If you spot an error in your address, contact us right away. We can’t intercept packages after they’ve been shipped. truckpartsdirect.shop isn’t liable for lost packages due to incorrect addresses provided by the customer.
7. Damaged or Lost Shipments
Lost Package: If your order is lost during transit, we offer a full refund or reshipment.
Damaged Items: Contact us within 48 hours of delivery at support@truckpartsdirect.shop with photos of the damage for a replacement or refund.
8. Contact Us
Email: support@truckpartsdirect.shop
Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)